standards keep rising. As competitors render better and better
service, customers become more demanding. Their expectations grow.
When every company's service is shoddy, doing a few things well can
earn you a reputation as the customer's savior. But when a
competitor emerges from the pack as a service leader, you have to do
a lot of things right. Suddenly achieving service leadership costs
more and takes longer. It may even be impossible if the competition
has too much of a head start. The longer you wait, the harder it is
to produce outstanding service." --William H. Davidow, Total
starts with respect. If you respect the customer as a human
being, and truly honor their right to be treated fairly and
honestly, every thing else is much easier."
service would contain topics in effective communication, time
management, conflict resolution and cultural sensitivity.
and as diverse as the topics, customer service trainings aims to
prepare individuals and groups in their specific field of work. A
great range of activities will be involved in this experiential
learning. Each topic and module would be introduced with an activity
where each individual would be able to draw out insights and
learning that they can bring into their workplace.
Development training will compliment this Customer Service training
especially when new groups are formed.
To learn more about this seminar or to make a schedule,
please contact us
By Phone / Fax:
At (646) 862-7900 / (646) 401-0511 (fax); leave your name, contact number,
are interested in attending
Big Projects, Inc.
43-01 46th Street, Suite 2H,
Sunnyside, NY 11104