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Customer Service

 

"Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service." --William H. Davidow, Total Customer Service

 

COMPUTER CLASS

CUSTOMER SERVICE

TIME MANAGEMENT

TEAM BUILDING

"It starts with respect.  If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, every thing else is much easier."
---Doug Smith 

Customer service would contain topics in effective communication, time management, conflict resolution and cultural sensitivity.

 

As wide and as diverse as the topics, customer service trainings aims to prepare individuals and groups in their specific field of work. A great range of activities will be involved in this experiential learning. Each topic and module would be introduced with an activity where each individual would be able to draw out insights and learning that they can bring into their workplace.

 

A Team Development training will compliment this Customer Service training especially when new groups are formed.

 

To learn more about this seminar or to make a schedule, please contact us

 

By Phone / Fax:
At (646) 862-7900 / (646) 401-0511 (fax); leave your name, contact number, seminar you are interested in attending

 

By Email:
Write to info@bigprojects.org


By Mail:
Big Projects, Inc.

43-01 46th Street, Suite 2H,

Sunnyside, NY 11104

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Big Projects, Inc. :: Copyright August 2006